FREQUENTLY ASKED QUESTIONS

General

How do I make a reservation?

Can I bring my pet?

What time are check-in and checkout?

What are your office hours?

What is your cancellation policy?

Homeowners

Where can I get a copy of my deed?

How do I change the names on my deed?

When may I make a reservation at bonus rates?

Who is eligible for homeowner benefits?

How do I put my unit in the rental system?

When are my maintenance fees due?

What dates do my week fall on?

How do I make a reservation?

Reservations may be made by calling (828)963-6551, extension 0. A non-refundable deposit will be required for stays of one week or more, or when renting multiple units.

Can I bring my pet?

Unfortunately, many people have pet allergies. Therefore, Willow Valley does not allow pets in any of our units. Should you need to bring a documented service animal, advance arrangements must be made with the front desk. The fine for unauthorized pets is $250 per day and eviction.

What time are check-in and checkout?

Check-in is at 4:00 p.m., and checkout is at 10:00 a.m.

What is your cancellation policy?

Reservations may be cancelled up to one week in advance without a cancellation penalty. If you should cancel less than one week in advance, there will be a 30% charge of the entire rental.

What are your office hours?

Our office is open from 8:00 a.m. until 9:00 p.m, 7 days a week. Should you be unable to arrive during office hours, advance arrangements must be made with the front desk.

Where can I get a copy of my deed?

Copies of deeds may be obtained from the Watauga County Register of Deeds, either by calling them at (828) 265-8052 or by a document search on their website.

How do I change the names on my deed?

A real estate attorney can assist you with deed changes. Once the new deed has been recorded with the Register of Deeds office, simply forward a copy that includes the tax stamp to us.

When may I make a reservation at bonus rates?

Bonus rates become available to homeowners twenty-one days in advance of the arrival date. The homeowner must be the one using the unit.

Who is eligible for homeowner benefits?

Homeowner benefits are available for those individuals named on the deed.

How do I put my unit in the rental system?

Homeowners may put their unit in the rental system by submitting a completed Rental Agreement – a separate rental agreement is required for each year/each unit.

When are my maintenance fees due?

Following is the Assessment Billing and Collection Policy of Frontier Village Property Owners Association as adopted by its Board of Directors:

December 15 First Assessment billing notice is mailed to all owners for the following year. Payment is due upon receipt. *

January 1 – 31 Owners who are checking in for regular use or bonus use in January will be required to pay their assessment in full at, or before, check-in.

February 1 Delinquency date. Second notice mailed to all owners who have not paid their account in full. Delinquent owners may not make or hold reservations for any type of use. A $50 reinstatement fee is added to all delinquent accounts.

March 1 Third notice mailed to all owners with outstanding balances. Beginning March 1 and on the first of each month thereafter, interest will be added to the delinquent amount at the rate of 1% per month.

Beginning April 1 The Board of Directors may, at its discretion, contract for professional collection agency services. The cost of said services shall be added to the delinquent owner’s account.

*Access may be denied for non-payment of maintenance fees. Any payment not honored

for any reason will result in the addition of $25 to Owner’s account.

What dates do my week fall on?

2009			2010
Week	Friday to Friday	Saturday to Saturday		Week	Friday to Friday	Saturday to Saturday
01	Jan 02 – Jan 09	Jan 03 – Jan 10		01	Jan 01 – Jan 08	Jan 02 – Jan 09
02	Jan 09 – Jan 16	Jan 10 – Jan 17		02	Jan 08 – Jan 15	Jan 09 – Jan 16
03	Jan 16 – Jan 23	Jan 17 – Jan 24		03	Jan 15 – Jan 22	Jan 16 – Jan 23
04	Jan 23 – Jan 30	Jan 24 – Jan 31		04	Jan 22 – Jan 29	Jan 23 – Jan 30
05	Jan 30 – Feb 06	Jan 31 – Feb 07		05	Jan 29 – Feb 05	Jan 30 – Feb 06
06	Feb 06 – Feb 13	Feb 07 – Feb 14		06	Feb 05 – Feb 12	Feb 06 – Feb 13
07	Feb 13 – Feb 20	Feb 14 – Feb 21		07	Feb 12 – Feb 19	Feb 13 – Feb 20
08	Feb 20 – Feb 27	Feb 21 – Feb 28		08	Feb19 – Feb 26	Feb 20 – Feb 27
09	Feb 27 – Mar 06	Feb 28 – Mar 07		09	Feb 26 – Mar 05	Feb 27 – Mar 06
10	Mar 06 – Mar 13	Mar 07 – Mar 14		10	Mar 05 – Mar 12	Mar 06 – Mar 13
11	Mar 13 – Mar 20	Mar 14 – Mar 21		11	Mar 12 – Mar 19	Mar 13 – Mar 20
12	Mar 20 – Mar 27	Mar 21 – Mar 27		12	Mar 19 – Mar 26	Mar 20 – Mar 27
13	Mar 27 – Apr 03	Mar 28 – Apr 04		13	Mar 26 – Apr 02	Mar 27 – Apr 03
14	Apr 03 – Apr 10	Apr 04 – Apr 11		14	Apr 02 – Apr 09	Apr 03 – Apr 10
15	Apr 10 – Apr 17	Apr 11 – Apr 18		15	Apr 09 – Apr 16	Apr 10 – Apr 17
16	Apr 17 – Apr 24	Apr 18 – Apr 25		16	Apr 16 – Apr 23	Apr 17 – Apr 24
17	Apr 24 – May 01	Apr 25 – May 02		17	Apr 23 – Apr 30	Apr 24 – May 01
18	May 01 – May 08	May 02 – May 09		18	Apr 30 – May 07	May 01 – May 08
19	May 08 – May 15	May 09 – May 16		19	May 07 – May 14	May 08 – May 15
20	May 15 – May 22	May 16 – May 23		20	May 14 – May 21	May 15 – May 22
21	May 22 – May 29	May 23 – May 30		21	May 21 – May 28	May 22 – May 29
22	May 29 – Jun 05	May 30 – Jun 06		22	May 28 – Jun 04	May 29 – Jun 05
23	Jun 05 – Jun 12	Jun 06 – Jun 13		23	Jun 04 – Jun 11	Jun 05 – Jun 12
24	Jun 12 – Jun 19	Jun 13 – Jun 20		24	Jun 11 – Jun 18	Jun 12 – Jun 19
25	Jun 19 – Jun 26	Jun 20 – Jun 27		25	Jun 18 – Jun 25	Jun 19 – Jun 26
26	Jun 26 – Jul 03	Jun 27 – Jul 04		26	Jun 25 – Jul 02	Jun 26 – Jul 03
27	Jul 03 – Jul 10	Jul 04 – Jul 11		27	Jul 02 – Jul 09	Jul 03 – Jul 10
28	Jul 10 – Jul 17	Jul 11 – Jul 18		28	Jul 09 – Jul 16	Jul 10 – Jul 17
29	Jul 17 – Jul 24	Jul 18 – Jul 25		29	Jul 16 – Jul 23	Jul 17 – Jul 24
30	Jul 24 – Jul 31	Jul 25 – Aug 01		30	Jul 23 – Jul 30	Jul 24 – Jul 31
31	Jul 31 – Aug 07	Aug 01 – Aug 08		31	Jul 30 – Aug 06	Jul 31 – Aug 07
32	Aug 07 – Aug 14	Aug 08 – Aug 15		32	Aug 06 – Aug 13	Aug 07 – Aug 14
33	Aug 14 – Aug 21	Aug 15 – Aug 22		33	Aug 13 – Aug 20	Aug 14 – Aug 21
34	Aug 21 – Aug 28	Aug 22 – Aug 29		34	Aug 20 – Aug 27	Aug 21 – Aug 28
35	Aug 28 – Sep 04	Aug 29 – Sep 05		35	Aug 27 – Sep 03	Aug 28 – Sep 04
36	Sep 04 – Sep 11	Sep 05 – Sep 12		36	Sep 03 – Sep 10	Sep 04 – Sep 11
37	Sep 11 – Sep 18	Sep 12 – Sep 19		37	Sep 10 – Sep 17	Sep 11 – Sep 18
38	Sep 18 – Sep 25	Sep 19 – Sep 26		38	Sep 17 – Sep 24	Sep 18 – Sep 27
39	Sep 25 – Oct 02	Sep 26 – Oct 03		39	Sep 24 – Oct 01	Sep 27 – Oct 02
40	Oct 02 – Oct 09	Oct 03 – Oct 10		40	Oct 01 – Oct 08	Oct 02 – Oct 09
41	Oct 09 – Oct 16	Oct 10 – Oct 17		41	Oct 08 – Oct 15	Oct 09 – Oct 16
42	Oct 16 – Oct 23	Oct 17 – Oct 24		42	Oct 15 – Oct 22	Oct 16 – Oct 23
43	Oct 23 – Oct 30	Oct 24 – Oct 31		43	Oct 22 – Oct 29	Oct 23 – Oct 30
44	Oct 30 – Nov 06	Oct 31 – Nov 07		44	Oct 29 – Nov 05	Oct 30 – Nov 06
45	Nov 06 – Nov 13	Nov 07 – Nov 14		45	Nov 05 – Nov 12	Nov 06 – Nov 13
46	Nov 13 – Nov 20	Nov 14 – Nov 21		46	Nov 12 – Nov 19	Nov 13 – Nov 20
47	Nov 20 – Nov 27	Nov 21 – Nov 28		47	Nov 19 – Nov 26	Nov 20 – Nov 27
48	Nov 27 – Dec 04	Nov 28 – Dec 05		48	Nov 26 – Dec 03	Nov 27 – Dec 04
49	Dec 04 – Dec 11	Dec 05 – Dec 12		49	Dec 03 – Dec 10	Dec 04 – Dec 11
50	Dec 11 – Dec 18	Dec 12 – Dec 19		50	Dec 10 – Dec 17	Dec 11 – Dec 18
51	Dec 18 – Dec 25	Dec 19 – Dec 26		51	Dec 17 – Dec 24	Dec 18 – Dec 25
52	Dec 25 – Jan 01	Dec 26 – Jan 02		52	Dec 24 – Dec 31	Dec 25 – Jan 01
53	n/a	n/a		53	Dec 31 – Jan 07	n/a

Last revised: February 25, 2009

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