Frequently Asked Questions

General

How do I make a reservation?

Can I bring my pet?

What time are check-in and checkout?

What are your office hours?

What is your cancellation policy?

Homeowners

Where can I get a copy of my deed?

How do I change the names on my deed?

When may I make a reservation at bonus rates?

Who is eligible for homeowner benefits?

How do I put my unit in the rental system?

When are my maintenance fees due?

What dates does my week fall on?

How do I make a reservation?

Reservations may be made by calling (828)963-6551, extension 00. A non-refundable deposit will be required for stays of one week or more, or when renting multiple units.

Can I bring my pet?

Unfortunately, many people have pet allergies. Therefore, Willow Valley does not allow pets in any of our units. Should you need to bring a documented service animal, advance arrangements must be made with the front desk. The fine for unauthorized pets is $250 per day.

What time are check-in and checkout?

Check-in is at 4:00 p.m., and checkout is at 10:00 a.m.

What is your cancellation policy?

Reservations may be cancelled up to one week in advance without a cancellation penalty.

What are your office hours?

Our office is open from 8:00 a.m. until 9:30 p.m. Sunday through Thursday, and from 8:00 a.m. until 11:00 p.m. Friday and Saturday. Should you be unable to arrive during office hours, advance arrangements must be made with the front desk.

Where can I get a copy of my deed?

Copies of deeds may be obtained from the Watauga County Register of Deeds, either by calling them at (828) 265-8052 or by a document search on their website.

How do I change the names on my deed?

A real estate attorney can assist you with deed changes. Once the new deed has been recorded with the Register of Deeds office, simply forward a copy that includes the tax stamp to us.

When may I make a reservation at bonus rates?

Bonus rates become available to homeowners twenty-one days in advance of the arrival date. The homeowner must be the one using the unit.

Who is eligible for homeowner benefits?

Homeowner benefits are available for those individuals named on the deed.

How do I put my unit in the rental system?

Homeowners may put their unit in the rental system by submitting a completed Rental Agreement – a separate rental agreement is required for each year/each unit.

When are my maintenance fees due?

Following is the Assessment Billing and Collection Policy of Frontier Village Property Owners Association as adopted by its Board of Directors:

December 15 First Assessment billing notice is mailed to all owners for the following year. Payment is due upon receipt. *

January 1 – 31 Owners who are checking in for regular use or bonus use in January will be required to pay their assessment in full at, or before, check-in.

February 1 Delinquency date. Second notice mailed to all owners who have not paid their account in full. Delinquent owners may not make or hold reservations for any type of use. A $50 reinstatement fee is added to all delinquent accounts.

March 1 Third notice mailed to all owners with outstanding balances. Beginning March 1 and on the first of each month thereafter, interest will be added to the delinquent amount at the rate of 1% per month.

Beginning April 1 The Board of Directors may, at its discretion, contract for professional collection agency services. The cost of said services shall be added to the delinquent owner’s account.

*Access may be denied for nonpayment of maintenance fees. Any payment not honored

for any reason will result in the addition of $25 to Owner’s account.

What dates does my week fall on?

2007			2008
Week	Friday to Friday	Saturday to Saturday		Week	Friday to Friday	Saturday to Saturday
01	Jan 05 – Jan 12	Jan 06 – Jan 13		01	Jan 04 – Jan 11	Jan 05 – Jan 12
02	Jan 12 – Jan 19	Jan 13 – Jan 20		02	Jan 11 – Jan 18	Jan 12 – Jan 19
03	Jan 19 – Jan 26	Jan 20 – Jan 27		03	Jan 18 – Jan 25	Jan 19 – Jan 26
04	Jan 26 – Feb 02	Jan 27 – Feb 03		04	Jan 25 – Feb 01	Jan 26 – Feb 02
05	Feb 02 – Feb 09	Feb 03 – Feb 10		05	Feb 01 – Feb 08	Feb 02 – Feb 09
06	Feb 09 – Feb 16	Feb 10 – Feb 17		06	Feb 08 – Feb 15	Feb 09 – Feb 16
07	Feb 16 – Feb 23	Feb 17 – Feb 24		07	Feb 15 – Feb 22	Feb 16 – Feb 23
08	Feb 23 – Mar 02	Feb 24 – Mar 03		08	Feb 22 – Feb 29	Feb 23 – Mar 01
09	Mar 02 – Mar 09	Mar 03 – Mar 10		09	Feb 29 – Mar 07	Mar 01 – Mar 08
10	Mar 09 – Mar 16	Mar 10 – Mar 17		10	Mar 07 – Mar 14	Mar 08 – Mar 15
11	Mar 16 – Mar 23	Mar 17 – Mar 24		11	Mar 14 – Mar 21	Mar 15 – Mar 22
12	Mar 23 – Mar 30	Mar 24 – Mar 31		12	Mar 21 – Mar 28	Mar 22 – Mar 29
13	Mar 30 – Apr 06	Mar 31 – Apr 07		13	Mar 28 – Apr 04	Mar 29 – Apr 05
14	Apr 06 – Apr 13	Apr 07 – Apr 14		14	Apr 04 – Apr 11	Apr 05 – Apr 12
15	Apr 13 – Apr 20	Apr 14 – Apr 21		15	Apr 11 – Apr 18	Apr 12 – Apr 19
16	Apr 20 – Apr 27	Apr 21 – Apr 28		16	Apr 18 – Apr 25	Apr 19 – Apr 26
17	Apr 27 – May 04	Apr 28 – May 05		17	Apr 25 – May 02	Apr 26 – May 03
18	May 04 – May 11	May 05 – May 12		18	May 02 – May 09	May 03 – May 10
19	May 11 – May 18	May 12 – May 19		19	May 09 – May 16	May 10 – May 17
20	May 18 – May 25	May 19 – May 26		20	May 16 – May 23	May 17 – May 24
21	May 25 – Jun 01	May 26 – Jun 02